Shipping policy

Processing Time
All of our products are made-to-order and always bespoke. Orders are crafted in the order they are received and are currently processed within 3-5 weeks.

Please note: Processing time refers to the time it takes to craft your order and does not include shipping time.

United States Shipping
Ground Advantage (5-8+ business days)
Priority Mail  (1-3+ business days)
Cost for either service depends on location.

Canada Shipping
UPS Standard (5-8+ business days)
DHL Express (5-12+ business days)
Cost for either service depends on location.

International Shipping
DHL Parcel Standard (5-12+ business days)
First Class International (8-12+ business days)
Cost for either service depends on location.

Please note: Cross Winds Leather does not collect duty/tax on International orders at checkout. CWL products do fall under the USMCA/CUSMA agreement and this has been helpful with alleviating added duty/tax or other charges for Canadian customers, however these charges are still the customer’s responsibility if they occur.


Lost, Stolen or Incorrectly Delivered Shipments
Please ensure your address is correct while completing an order as we do not allow requests for address changes once an order has been placed.

Cross Winds Leather is liable for your order until it is picked up/dropped off with the carrier. Once the carrier receives it, we are not held wholly responsible for shipping and delivery.

If your order is lost or stolen while in transit, or delivered to an incorrect address, we encourage filing a claim with the carrier, as we will not process a refund if this occurs.

If your order is undeliverable and returned to us, please contact us so we can resend the order. Shipping charges to resend will be invoiced upon approval. The original order and shipping charges are non-refundable if your order is undeliverable.